Help, Contact Details, Security and Privacy Policies

Sales Enquiries:	1300 794 262
International Enquiries:	+61 1300794 262
Create Support Ticket :	CLICK HERE
Engin: For FREE Engin to Engin communications: Please use number: 07 56304104
Delivery & After Sales Service:	1300 794 262 (choose after sales option)
International After Sales Service::	+61 1300794 262
Fax:	+61 3 8640 0551
E-mail:	help@flowerstoaustralia.com.au
ABN:	58912128115

Shipping and Freight

FREE SAME DAY SHIPPING IN AUSTRALIA! *
Flowerstoaustralia.com.au are able to deliver flowers just about anywhere in Australia. All orders received in our office by 2:00pm EST will be for same day delivery (Saturday delivery orders must be made prior to 10:00am for same day delivery, and no Sunday deliveries are made except Mother's Day. Sunday deliveries are made on Mother's day only and no other sunday. During Valentine's Day and Mothers Day where cut-off time may differ and may be brought forward, please call 1300 794 262 if unsure). Alternatively you can specify a particular delivery date in the order form. All flowers are delivered fresh from local florists!

We are able to send orders "Same Day" to metro areas for orders placed after 2pm. This must be done by phone however as we need to check with the florist to ensure delivery.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences but cannot guarantee.

Mother's Day Deliveries are all accepted and delivered, but must be ordered by a certain time for guarantee for Mother's Day. If orders placed before cut off time orders will be delivered as requested. (Delivery on Sunday, for Mother's Day, is assumed unless otherwise stated..)

Flowerstoaustralia.com.au works in conjunction with flowersales.com.au and Teleflora. Teleflora is a relay service for florists, and has now been established for 40 years. Teleflora is an incorporated association owned by its members. Along with the Flowersales.com.au network , we now have the greatest coverage in Australia.

Flowerstoaustralia.com.au is also part of the only Australian relay organisation that is affiliated with Teleflora International Ltd, which is an international body consisting of members throughout the world, thus giving Flowerstoaustralia.com.au access to approximately 70,000 floral shops worldwide.

The goal of Flowerstoaustralia.com.au and flowersales.com.au are be truly service-orientated and innovative.

Anonymity
Anonymity We understand that sometimes part of the joy of sending flowers can be in giving them from ‘your secret admirer’.
All orders are considered to be anonymous unless you tell us otherwise. Please include a "From Message" in the message box if you which the recipient to know who the flowers are from.

Substitution Policy

Even though outmost care is taken to make sure that the flowers you order at Flowerstoaustralia.com.au are what is actually delivered to the recipient, on some occasions, flowers are not available in all the cities all the time. In Smaller towns and cities the Exotic Flowers or rarer flowers such as peach coloured roses may not be available.

Many flowers are seasonably available and this may vary depending on the season and location. A particular flower may be available in Victoria in March but may not be available in Darwin due to the temperature. Sometimes, therefore, the florist may need to substitute one flower variety for another. But you will never be disappointed because all our florist adhere to strict substitution guidelines as layed down by us which are detailed below:

With the gift you've selected, our experienced florists will ensure that the style, theme and colour scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value.

Cancellations

If you choose to cancel your order once it has been placed we are more than happy to offer a full refund back to your credit card (less a $10.00 administration charge). We are unable to offer a refund on the day of dispatch as the flowers and gifts will already be on the way.

Deliveries

In the highly unlikely event that your flowers are not received, please contact us as soon as possible so we investigate your order.
If in advent you have given us a wrong address we are more than willing to redeliver you order with a additional $10.00 delivery charge.If the recipient is not at the deliver address you have given, our expert couriers will do the best to leave the flowers in a safe location. If however we are unable to find a safe location our drivers will bring your flowers back , and we will contact the sender to arrange a new deliver time and date, in this situation we will charge an additional $10.00 delivery and admin fee.

What time will my order get there ?
Deliveries are made Monday through Saturday (excluding Public Holidays relevant to the local delivery area requested) during business hours (9am To 5.30pm) to business addresses and between 9am and 6.30pm to residential addresses and hospitals.
While you may suggest a preferred delivery time e.g. morning or afternoon, we unfortunately cannot guarantee actual delivery time as this can often be impacted by an independent courier's pre-set delivery schedule and / or can be impacted by excess traffic, weather and so on. Every best effort will be made to suit your requirements however please contact us for further information if you are concerned about our ability to meet your delivery requirements. Please note that we will generally require a minimum of 3 business hours to arrange a delivery.
Please note that while deliveries to hospitals will be made between 9am and 6.30am, we generally cannot deliver directly to the recipient but are required to deliver to certain locations within the hospital (such as reception) depending upon individual hospital procudures. It is then the hospital staff's responsibility to forward your order to the recipient. This can often add up to 4 hours to a delivery time meaning that from time to time recipient's may not receive your gift until 8.30pm in the evening of the required delivery day.

Will you send a confirmation of delivery ?
Once your order has been processed online, a Tax Invoice will automatically be sent to the email address you have supplied on your order. All details pertaining to your order will be displayed on the Tax Invoice. Please let us know by phone or return email if any of these details are incorrect as soon as possible.
Please note that the Tax Invoice, while for your own records, is sent automatically and therefore is only confirmation from us that we have received your order and NOT confirmation that it can be fulfilled as requested or that your credit card has been successfully processed. If we expect to experience problems delivering your order or your credit card has declined we will contact you as soon as possible during business hours by email and / or phone.
We do not provide confirmation that your order has been delivered as a standard service however you are more than welcome to contact us to confirm your delivery status.

What if I'm not happy with my order?
We want your online experience with us to be easy and enjoyable. If for any reason you are unhappy with your order once received, goods will either be replaced or the cost of goods (or part of) will be refunded.

Can I specify a time of delivery ?
In most Metro areas, we can accommodate a delivery time (approximate) as long as we have enough time. For example, we cannot deliver before 10am for an order placed during the night. As a general rule, we cannot deliver prior to 11am as all flowers and gifts are done fresh and we need time to make it and deliver. In most case we do not have any problems with deliveries specified "before 4pm" if placed prior to 11 am. Please not that in country and rural areas, courier deliveries are minimal and thus in a lot of cases there is only on run per day and a timed delivery is not possible. If unsure, it is best to either order early and/or contact us to check about the possibility od this.

Damaged goods: Please advise immediately upon receipt via email or telephone:

help@Flowerstoaustralia.com.au
Phone domestic: 1300 794 262,
Phone international: +61 1300 794 262

Complaints Procedures

All complaints should be made to Internet Sales Australia Pty Ltd via our e-mail at help@Flowerstoaustralia.com.au
We will acknowledge all complaints within 5 working days and investigate the complaint immediately. We will keep you fully informed during the investigation and endeavor to resolve all disputes within a few days. If necessary a full refund or exchange will be offered.
If you have any comments on how to we may improve our service please do not hesitate to contact us on our e-mail address above.

100% Guarantee
In the event that you are not totally satisfied with any items received, please notify us by email at:

help@Flowerstoaustralia.com.au
Phone domestic: 1300 794 262,
Phone international: +61 1300 794 262 within 24 hours from receipt of goods, to arrange return and a credit refund on your purchase.

Please note:
You are solely responsible for the theft, loss or damage of the goods once they are in your possession.

Trademarks & Copyrights

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Flowerstoaustralia.com.au, its related companies or by other parties that have licensed their material to Flowerstoaustralia.com.au. Material on Flowerstoaustralia.com.au or any Web site owned, operated, licensed or controlled by Flowerstoaustralia.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Flowerstoaustralia.com.au. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Flowerstoaustralia.com.au copyrights, trademarks and other proprietary rights, and is prohibited.

Collection and Use of Information

Flowerstoaustralia.com.au collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, e-mail address, billing address, contact phone numbers and credit card number.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. At the Order page, you will be asked for your consent to subscribe to our newsletter. We send out about 5 Newsletters / year. All marketing material sent to the customer includes an option for the customer to request removal from any future marketing.

Disclosure of Information

Flowerstoaustralia.com.au will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company or the payment Gateway / Bank. or unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Flowerstoaustralia.com.au sell or receive payments or services for disclosing customer's ;personal information to any partner ;or ;external company.

The details of the flowers or gift baskets as well as the details of the person that will be getting the delivery will need to be sent to the florist that will fulfill the order.

Cookies

A 'cookie' keeps track of the information you provide such as the products in your shopping cart. ; We do not store any personal or financial information about you using cookies. ; The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network).

This site uses Google Analytics to help us track advertising expenditure and statistics. Google Analytics tracks all online campaigns, from emails to keywords, regardless of search engine or referral source. Google takes the trust people very seriously, and is pledged to safeguard privacy. Please read the Google "industry leading" privacy policy.

How to activate Cookies

Internet Explorer Users
1. In an IE browser window, select Tools > Internet Options
2. Select the Security tab.
3. Select the Internet zone.
4. Move the slider to select the Medium security level.
5. Click the OK button.

Netscape Users
1. Choose Edit and Preferences.
2. Click the Advanced menu option in the left column and select Scripts & Plugins.
Make sure that ;Navigator is checked to enable JavaScript for Web pages.
3. Click the Privacy & Security menu option in the left column and click Cookies.
Make sure that one of the three Enable options for cookies is checked.

Opera
1. Choose File, then Preferences.
2. Click the Privacy menu option in the leftmost column.
3. Make sure Enable Cookies is checked.
4. If you want to specify which sites, choose an option from the drop-down menu.
5. You can specify specific servers by clicking Edit server filters.
6. Click the Multimedia menu option in the leftmost column.
7. Make sure Enable JavaScript is checked.
8. Click Apply, then OK.

Mozilla
1. Choose Edit and Preferences.
2. Click the plus sign (+) next to the Advanced menu option in the left column and select Scripts & Plugins.
3. Make sure that Navigator is checked to enable JavaScript.
4. Click the plus sign (+) next to the Privacy & Security menu option in the left column and click Cookies.
5. Make sure that one of the three Enable options for cookies is checked.
6. Click OK.

If you are still having problems please consult your administrator or contact us via email.

Offline Payment

If you are still uncomfortable purchasing online at Flowerstoaustralia.com.au, that's fine! You can call our experienced sales team within Australia on 1300 794 262 or internationally on +61 1300 794 262 to arrange delivery. Alternatively you can fax your order, together with payment details, to +61 3 8640 0551. Simply choose, contact me with your credit card details and we will contact you.

You may also transfer money to our back account. Below are the details.

xxxxxxxxxxxxxxxxxxxxxxxxxxxx

Online Payment

This is very secure and will be the most convenient way for you to buy from Flowerstoaustralia.com.au. We use e-way as our payment gateway,

Validation code (CVN)
When you order from Flowerstoaustralia.com.au, you will be asked for your credit card number and expiry date. ; You will also be asked for ;a three digit validation code. The validation code is a three-digit number on the back of the card. ; The code is a new feature, that provides merchants with an 'extra' layer of verification, especially when you use your card to make purchases on the internet, over the phone or via mail order. The code is unique; The three-digit validation code is unique to your card. ; It is not embossed, like your card number, or electronically saved in your card's magnetic strip, so it's very difficult for fraudsters to get the number electronically or from a card imprint. ; When you provide the validation code to a merchant via the internet, over the phone or on a money order, the merchant has additional proof that you have the card in your possession when the transaction is made.

Where is the code?
The code is printed on the signature panel on the back of your card.(Visa and Mastercard Diners) and on the front of your card (AMEX);

Paypal:

We also offer paypal as a payment option, you can use you Visa or Martercard and pay using the Paypal Gateway. Our paypal ID is orders@internetsalesaustralia.com.au

Privacy in email

In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. Flowerstoaustralia.com.au does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.

Un subscribing from Flowerstoaustralia.com.au Newsletters
Flowerstoaustralia.com.au customers can elect to receive the Flowerstoaustralia.com.au newsletters by by clicking on the "subscribe to our newsletter" option on the order page. ; At any stage, should ;you wish to stop receiving any of these promotional emails, simply log in to your account and click click on the "Unsubscribe to newsletter " link. If you still have any problems please contact us via email.

Security

Flowerstoaustralia.com.au.au is secured using a Premium SSL Certificate from SecureTrust Corporation. SecureTrust Corporation provides high-quality Class 3 SSL Certificates for Web Servers, Mail Servers, E-Commerce, and E-Mail applications.This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication, they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an un authorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering on Flowerstoaustralia.com.au. Firstly, the appearance of a security notice when you enter a secure page (depending on browser security settings). Also, a secure icon will appear on your browser. For Microsoft Internet Explorer a lock icon and Netscape it is a key icon.

A Secure site can also be identified by the address. For example, when you go to the Flowerstoaustralia.com.au order page you will notice that the address starts with 'https://', while most pages begin with 'http://'.The address will be: https://Flowerstoaustralia.com.au

Digital Certificates (Secure Sockets Layer) is used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology, SSL is compatible with Internet Explorer, Netscape and most other browsers.

Browsers

The Flowerstoaustralia.com.au website supports Netscape Navigator 6.0 and above* and Microsoft Internet Explorer 5.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as javascript, cookies may also effect site functionality.

The site is best viewed with Internet Explorer 6.0 or Netscape Navigator 7.0. Visit microsoft.com or netscape.com to obtain information about downloading the latest versions of their browsers.

Trouble Shooting

If you are having difficulties accessing the site or parts of the site check that:

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If you are still experiencing difficulties please call us on 1300 794 262.